Terms of Service
Last updated: May 26, 2026
1. Acceptance of Terms
By accessing, browsing, or using Finders Events (the "Platform"), including any associated mobile applications, APIs, or services, you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations. If you do not agree, you must immediately cease use of the Platform. These Terms constitute a legally binding agreement between you and Finders Events, LLC ("Finders Events," "we," "us," or "our"), a company organized under the laws of the State of Texas.
2. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Platform. By using the Platform, you represent and warrant that you meet these requirements. If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
3. Platform Description
Finders Events is an event planning marketplace that connects event hosts ("Hosts") with event service providers ("Vendors"). We provide vendor search and discovery (including AI-powered recommendations and regional fallback results when no direct location match exists), curated vendor profiles organized into tiers — Smart Value, Mid-Tier Professional, and Premium Luxury — booking and inquiry facilitation, messaging, reviews, our paid Concierge sourcing service, and related services. We act solely as an intermediary platform and are not a party to any agreements, contracts, or transactions between Hosts and Vendors. We do not own, operate, manage, or control any vendor business listed on the Platform.
4. User Accounts
To access certain features, you must create an account. You agree to: (a) provide accurate, current, and complete information during registration; (b) maintain and promptly update your information; (c) maintain the security of your password and accept responsibility for all activities under your account; (d) immediately notify us of any unauthorized use. We reserve the right to suspend or terminate accounts that contain false information or violate these Terms. You may not transfer, sell, or assign your account to another person.
5. Vendor Listings, Claims & Verification
Vendors are solely responsible for the accuracy of their listings, including but not limited to business descriptions, pricing, availability, photographs, licenses, insurance, and service quality. Some listings may be pre-populated from public sources and remain "unclaimed" until the rightful business owner completes our vendor claim process (which includes email verification and, where applicable, additional identity or business-ownership checks). Finders Events conducts verification checks, which may include identity verification, business license verification, and insurance confirmation. "Verified" badges indicate that a vendor has completed our verification process and do not constitute an endorsement, warranty, or guarantee of any vendor's performance, quality, reliability, or legal compliance. Tier labels (Smart Value, Mid-Tier Professional, Premium Luxury) reflect price band and curation level only and are not a quality guarantee. Users should conduct their own due diligence before entering into any agreement with a vendor.
6. Bookings, Payments, Concierge Fees & Cancellations
Booking requests submitted through the Platform create a direct contractual relationship between the Host and the Vendor. Finders Events facilitates communication and may process payments — including vendor subscription fees (Free, Pro, and Elite plans), Concierge sourcing fees, and other Platform charges — through our third-party payment processor, Stripe, subject to Stripe's terms and privacy policy. We do not store full payment card details on our servers. All vendor service agreements, deposits, deliverables, refund policies, and cancellation terms are between the Host and Vendor, except for Concierge service fees and vendor subscription fees, which are governed by the refund terms disclosed at checkout. Finders Events is not responsible for disputes between Hosts and Vendors. All fees, commissions, and service charges are disclosed at the time of transaction.
7. AI Planner, Concierge & Recommendations
Our AI planner provides automated recommendations based on available data, user inputs, and algorithmic analysis. These recommendations are suggestions only and do not constitute professional event planning, financial, or legal advice. Pricing estimates are approximate, based on historical data, and may differ materially from actual vendor quotes. Our paid Concierge service produces a human-reviewed sourcing brief and shortlist of vendors based on the details you provide; deliverables, turnaround times, and refund eligibility are described on the Concierge product page and at checkout. Finders Events does not guarantee the accuracy, completeness, or suitability of AI-generated or Concierge recommendations, nor that any vendor presented will be available or accept a booking. Users should independently verify all recommendations, pricing, and vendor information before making decisions.
8. User Content & Reviews
Users may submit reviews, ratings, photographs, messages, and other content ("User Content"). You retain ownership of your User Content but grant Finders Events a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, display, reproduce, modify, distribute, and create derivative works from your User Content in connection with operating the Platform. Reviews must be: (a) honest and based on genuine personal experience; (b) not defamatory, obscene, discriminatory, or threatening; (c) free from conflicts of interest; (d) compliant with applicable law. We reserve the right to remove User Content that violates these Terms without notice. You acknowledge that we may use User Content to improve our services and AI models in anonymized, aggregated form.
9. Intellectual Property
All content, trademarks, logos, designs, software, algorithms, AI models, and other intellectual property on the Platform are owned by or licensed to Finders Events and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, reproduce, modify, distribute, sell, license, reverse engineer, decompile, or create derivative works from any part of the Platform without our prior written consent. The "Finders Events" name, logo, and all related marks are trademarks of Finders Events, LLC.
10. Prohibited Conduct
You agree not to: (a) use the Platform for any unlawful purpose or in violation of any local, state, national, or international law; (b) submit false, misleading, or fraudulent information; (c) impersonate any person or entity; (d) harass, abuse, or threaten other users; (e) scrape, crawl, spider, or use automated means to access the Platform without written permission; (f) attempt to gain unauthorized access to the Platform, other accounts, or computer systems; (g) interfere with the Platform's operation or security; (h) transmit viruses, malware, or other harmful code; (i) circumvent any content-filtering techniques; (j) use the Platform to send spam or unsolicited communications; (k) engage in price manipulation or fraudulent reviews; (l) resell or redistribute Platform services without authorization.
11. Indemnification
You agree to indemnify, defend, and hold harmless Finders Events, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Platform; (c) your User Content; (d) your interaction with any vendor or host; (e) your violation of any law or the rights of any third party.
12. Disclaimers & Limitation of Liability
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. FINDERSEVENTS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FINDERSEVENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, WHETHER ARISING FROM CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).
13. Dispute Resolution & Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in Austin, Texas. You agree to waive any right to a jury trial and to participate in a class action. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction. Claims must be brought within one (1) year of the event giving rise to the claim.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles. Any legal action not subject to arbitration shall be brought in the state or federal courts located in Travis County, Texas, and you consent to the exclusive jurisdiction of such courts.
15. Termination
We may suspend or terminate your account and access to the Platform at any time, with or without cause, with or without notice, effective immediately. Upon termination: (a) your right to use the Platform ceases immediately; (b) we may delete your account data after a reasonable retention period; (c) provisions that by their nature should survive termination shall survive, including intellectual property, indemnification, disclaimers, limitations of liability, and dispute resolution.
16. Modifications
We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance. If you do not agree with the modified Terms, you must discontinue use of the Platform.
17. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
18. Entire Agreement
These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and Finders Events regarding the Platform and supersede all prior agreements and understandings.
19. Contact
Questions about these Terms? Contact us at connect@findersevents.com or write to: Finders Events LLC, P.O. Box 7621, Warner Robins, GA 31088.