Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using Finders Events (the "Platform"), including any associated mobile applications, APIs, or services, you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations. If you do not agree, you must immediately cease use of the Platform. These Terms constitute a legally binding agreement between you and Finders Events, LLC ("Finders Events," "we," "us," or "our"), a company registered in the State of Georgia with an office in Warner Robins, Georgia.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Platform. By using the Platform, you represent and warrant that you meet these requirements. If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Platform Description

Finders Events is a curated event platform that connects event organizers ("Clients") with event service providers ("Professionals"). We provide professional search and discovery (including automated curation recommendations and regional fallback results when no direct location match exists), curated professional profiles organized into tiers — Smart Value, Mid-Tier Professional, and Premium Luxury — booking and inquiry facilitation, messaging, reviews, our paid Concierge sourcing service, and related services. We act solely as an intermediary platform and are not a party to any agreements, contracts, or transactions between Clients and Professionals. We do not own, operate, manage, or control any professional business listed on the Platform.

4. User Accounts

To access certain features, you must create an account. You agree to: (a) provide accurate, current, and complete information during registration; (b) maintain and promptly update your information; (c) maintain the security of your password and accept responsibility for all activities under your account; (d) immediately notify us of any unauthorized use. We reserve the right to suspend or terminate accounts that contain false information or violate these Terms. You may not transfer, sell, or assign your account to another person.

Dual-Role Accounts (Client & Professional). A single account may hold both a Client role (booking professionals and submitting Concierge briefs) and a Professional role (operating a claimed professional listing). When you operate in a dual capacity, each role is governed by the parts of these Terms that apply to it: Client activity is governed by the Client and booking provisions, Professional activity is governed by Section 5 (Professional Listings, Claims & Verification) and the Professional obligations elsewhere in these Terms. You must not use your Professional role to manipulate reviews, inquiries, or bookings involving your own Client activity (or vice versa), and you must not use your Client account to circumvent verification, promotion, or listing rules that apply to Professionals. We may suspend or terminate either role independently, or the entire account, if you breach these Terms in either capacity.

5. Professional Listings, Claims & Verification

Professionals are solely responsible for the accuracy of their listings, including but not limited to business descriptions, pricing, availability, photographs, licenses, insurance, and service quality. Some listings may be pre-populated from public sources and remain "unclaimed" until the rightful business owner completes our professional claim process (which includes email verification and, where applicable, additional identity or business-ownership checks). Unclaimed listings, and businesses matching demand signals from Client Concierge briefs in un-served categories, may receive recruitment outreach from Finders Events; recipients can opt out of future outreach by replying to the email or contacting us, and claiming a listing automatically stops recruitment emails for that business. Finders Events conducts verification checks, which may include identity verification, business license verification, and insurance confirmation. "Verified" badges indicate that a professional has completed our verification process and do not constitute an endorsement, warranty, or guarantee of any professional's performance, quality, reliability, or legal compliance. Tier labels (Smart Value, Mid-Tier Professional, Premium Luxury) reflect price band and curation level only and are not a quality guarantee. Users should conduct their own due diligence before entering into any agreement with a professional.

6. Bookings, Payments, Concierge Fees & Cancellations

Booking requests submitted through the Platform create a direct contractual relationship between the Client and the Professional. Finders Events facilitates communication and may process payments — including professional subscription fees (Free, Pro, and Elite plans), Concierge sourcing fees, and other Platform charges — through our third-party payment processor, Stripe, subject to Stripe's terms and privacy policy. We do not store full payment card details on our servers. All professional service agreements, deliverables, refund policies, and cancellation terms are between the Client and Professional, except for concierge fees and professional subscription fees, which are governed by the refund terms disclosed at checkout. All fees and service charges are disclosed at the time of transaction.

Deposits and payments for professional services are handled directly between the Client and the Event Professional. When a deposit is paid through the Platform, the payment is processed by Stripe and settles directly into the Event Professional's own Stripe account. Finders Events LLC does not hold, custody, or disburse Client funds for professional services, and is never the recipient of a professional-service deposit. Refunds, cancellations, and any disputes over professional-service payments are governed by the signed agreement between the Client and the Professional and are resolved directly between them.

All professional service agreements are bipartite agreements executed solely between the Client and the designated Event Professional. Finders Events LLC provides document generation, electronic signature hosting, and payment collection facilitation solely as an administrative intermediary. Finders Events LLC is not a party to the underlying service contract, does not guarantee professional performance, and disclaims all liability for professional acts, omissions, or defaults.

Promotional Programs (Founding Member). From time to time we offer promotional pricing to invited professionals — currently, the Founding Member program grants six (6) months of the Pro tier at no cost, with no payment card required at signup. Founding Member invites are non-transferable, limited in supply, and may only be redeemed through a valid invitation link. When the promotional period ends, your listing automatically reverts to the Free tier; continued access to Pro or Elite features requires a paid subscription started from your professional dashboard. Finders Events may modify, suspend, or discontinue any promotional program on prospective notice and reserves the right to revoke a promotional benefit obtained through fraud, misrepresentation, or breach of these Terms.

7. Event Curator, Concierge & Recommendations

Our Event Curator provides automated recommendations based on available data, user inputs, and automated curation technology. These recommendations are suggestions only and do not constitute professional event planning, financial, or legal advice. Pricing estimates are automatically generated and approximate, and may differ materially from actual professional quotes. Our paid Concierge service produces a human-reviewed sourcing brief and shortlist of professionals based on the details you provide; deliverables, turnaround times, and refund eligibility are described on the Concierge product page and at checkout. Finders Events does not guarantee the accuracy, completeness, or suitability of automated curation-generated or Concierge recommendations, nor that any professional presented will be available or accept a booking. Users should independently verify all recommendations, pricing, and professional information before making decisions.

Multi-Category Concierge Briefs. Certain Concierge tiers let you request sourcing across more than one professional category in a single brief (for example, photography, catering, and florals together). The category selections you make — including any additional categories added on top of your primary category — form part of the sourcing scope you have engaged us for. Turnaround times, per-category deliverable counts, and category caps are described on the Concierge product page for the tier you purchase; sourcing outside the categories you selected is not included and may require a new brief or a tier upgrade. Selections are saved with your brief so you can review them in your dashboard, and they are shared with the concierge team assigned to your brief for the sole purpose of fulfilling it.

8. User Content & Reviews

Users may submit reviews, ratings, photographs, messages, and other content ("User Content"). You retain ownership of your User Content but grant Finders Events a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, display, reproduce, modify, distribute, and create derivative works from your User Content in connection with operating the Platform. Reviews must be: (a) honest and based on genuine personal experience; (b) not defamatory, obscene, discriminatory, or threatening; (c) free from conflicts of interest; (d) compliant with applicable law. We reserve the right to remove User Content that violates these Terms without notice. You acknowledge that we may use User Content to improve our services and automated curation technology in anonymized, aggregated form.

9. Intellectual Property

All content, trademarks, logos, designs, software, digital curation systems, and other intellectual property on the Platform are owned by or licensed to Finders Events and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, reproduce, modify, distribute, sell, license, reverse engineer, decompile, or create derivative works from any part of the Platform without our prior written consent. The "Finders Events" name, logo, and all related marks are trademarks of Finders Events, LLC.

10. Prohibited Conduct

You agree not to: (a) use the Platform for any unlawful purpose or in violation of any local, state, national, or international law; (b) submit false, misleading, or fraudulent information; (c) impersonate any person or entity; (d) harass, abuse, or threaten other users; (e) scrape, crawl, spider, or use automated means to access the Platform without written permission; (f) attempt to gain unauthorized access to the Platform, other accounts, or computer systems; (g) interfere with the Platform's operation or security; (h) transmit viruses, malware, or other harmful code; (i) circumvent any content-filtering techniques; (j) use the Platform to send spam or unsolicited communications; (k) engage in price manipulation or fraudulent reviews; (l) resell or redistribute Platform services without authorization.

11. Indemnification

You agree to indemnify, defend, and hold harmless Finders Events, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Platform; (c) your User Content; (d) your interaction with any professional or host; (e) your violation of any law or the rights of any third party.

12. Disclaimers & Limitation of Liability

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. FINDERSEVENTS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FINDERSEVENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, WHETHER ARISING FROM CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES ACTUALLY RETAINED BY FINDERS EVENTS LLC (EXCLUDING PROFESSIONAL FEES REMITTED OR PAYABLE TO THIRD-PARTY PROFESSIONALS) FOR THE SPECIFIC BOOKING OR SERVICE GIVING RISE TO THE CLAIM.

13. Dispute Resolution & Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place virtually or, at the consumer's election, in the county of the consumer's primary residence or Houston County, Georgia. You agree to waive any right to a jury trial and to participate in a class action. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction. Claims must be brought within one (1) year of the event giving rise to the claim.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of laws principles. Any legal action not subject to arbitration shall be brought in the state or federal courts located in Houston County, Georgia, and you consent to the exclusive jurisdiction of such courts.

15. Termination

We may suspend or terminate your account and access to the Platform at any time, with or without cause, with or without notice, effective immediately. Upon termination: (a) your right to use the Platform ceases immediately; (b) we may delete your account data after a reasonable retention period; (c) provisions that by their nature should survive termination shall survive, including intellectual property, indemnification, disclaimers, limitations of liability, and dispute resolution.

16. Modifications

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance. If you do not agree with the modified Terms, you must discontinue use of the Platform.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and Finders Events regarding the Platform and supersede all prior agreements and understandings.

19. Contact

Questions about these Terms? Contact us at connect@findersevents.com or write to: Finders Events LLC, P.O. Box 7621, Warner Robins, GA 31088.