Question 1

What is Finders Events?

Accepted Answer

Finders Events is an AI-powered event planning marketplace that connects event hosts with vetted, top-rated vendors. Our AI planner helps you build a complete vendor lineup optimized for your budget and preferences.

Question 2

Is Finders Events free to use?

Accepted Answer

Yes! Browsing vendors, using the AI planner, and sending inquiries is completely free. You only pay when you book a vendor or package.

Question 3

What cities do you serve?

Accepted Answer

We currently have vendors in Austin TX, Atlanta GA, and are rapidly expanding to more cities across the U.S. Our AI planner can help with any location.

Question 4

How do I book a vendor?

Accepted Answer

You can send an inquiry through the vendor's profile page, use our AI planner to get matched with vendors, or book a pre-curated package. The vendor will respond within 24 hours.

Question 5

Can I cancel or modify a booking?

Accepted Answer

Cancellation policies vary by vendor. Contact the vendor directly or reach out to our support team for assistance with modifications.

Question 6

Are payments secure?

Accepted Answer

Yes. Payments are processed through Stripe with industry-standard encryption. We never store your card details on our servers.

Question 7

What payment methods do you accept?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, Amex, Discover) via Stripe. Apple Pay and Google Pay are supported on compatible devices at checkout.

Question 8

Where can I track my inquiries, briefs, and bookings?

Accepted Answer

Sign in and visit My Dashboard. You'll find tabs for your profile, concierge briefs, vendor inquiries, package bookings, and saved AI plans — each with live status updates.

Question 9

How is concierge sourcing different from the AI planner?

Accepted Answer

The AI planner is free and instant — it generates a vendor lineup in seconds. Concierge sourcing is human-curated: a real concierge vets vendors, checks pricing and availability, and delivers a polished shortlist tailored to your brief.

Question 10

What's included in the Spark, Celebrate, and Signature tiers?

Accepted Answer

Spark ($49) delivers 3 vetted matches in 1 category within 48 hours. Celebrate ($129) covers 3–5 vendors across up to 3 categories with pricing quotes and 24-hour turnaround. Signature ($299) is white-glove — unlimited categories, negotiation support, and a dedicated concierge for two weeks.

Question 11

How does pay-on-delivery and the money-back guarantee work?

Accepted Answer

You only pay when your shortlist is delivered. If we can't find at least 3 great vendors that match your brief, you don't pay anything.

Question 12

How fast will I get my shortlist?

Accepted Answer

Spark in 48 hours, Celebrate and Signature in 24 hours. Need it sooner? Add Rush Delivery (+$40) for a 12-hour turnaround.

Question 13

What is the Host Membership?

Accepted Answer

Host Membership is $99/year and includes 20% off every concierge search, priority queue placement, and saved vendor history across briefs.

Question 14

What's included in a curated event package?

Accepted Answer

Each package bundles vendors, styling, day-of coordination, and our concierge fee into one all-in starting budget. Inclusions vary by package — birthdays, baby showers, intimate weddings, corporate, and milestone anniversaries each have a tailored vendor mix.

Question 15

Is the listed price the final cost?

Accepted Answer

It's a starting all-in budget for the listed guest count and inclusions. After you submit a request, your concierge confirms availability and sends a tailored quote within 24 hours — no hidden costs.

Question 16

Can I customize the guest count, theme, or destination?

Accepted Answer

Yes. Packages scale up or down, and we'll adjust theme, vendors, and timeline to fit. For fully bespoke requests, contact us for a custom quote.

Question 17

When do I pay for a package?

Accepted Answer

No payment is taken when you submit a request. Your concierge confirms vendor availability first, then sends a tailored quote and secure payment link.

Question 18

Should I choose sourcing or a full package?

Accepted Answer

Pick sourcing if you just need vetted vendors and will coordinate the day yourself. Pick a package if you want vendors, styling, and day-of coordination handled end-to-end.

Question 19

How does the AI planner work?

Accepted Answer

Describe your event — type, guest count, budget, and location — and our AI analyzes the Finders Events vendor database to recommend the best matches. It considers ratings, pricing, location, and availability. The AI Planner is completely free for hosts to use.

Question 20

Are the AI recommendations real vendors?

Accepted Answer

Yes! Every vendor recommended by our AI exists in the Finders Events marketplace. You can click through to view their profile, read reviews, and send inquiries directly.

Question 21

What happens after I generate a plan?

Accepted Answer

Once your plan is generated, you can save it to your profile or click 'Let Concierge Book This Lineup' to immediately hand it off to our team. Your dedicated planner will verify vendor availability, negotiate rates, and manage the entire booking workflow for you.

Question 22

Can I save and revisit my AI plans?

Accepted Answer

Absolutely! Sign in to save your plans to your Finders Events dashboard. You can revisit and regenerate plans anytime — there is no subscription or upgrade required.

Question 23

Does using Finders Events cost anything for event hosts?

Accepted Answer

No. Browsing vendors, using the AI Planner, sending inquiries, and managing your dashboard are entirely free for hosts. If you'd like full-service booking execution, you can optionally purchase a flat-fee Concierge Services package — pay only for what you use, no subscriptions or tier upgrades.

Question 24

How do I list my business?

Accepted Answer

Click 'List Your Business' in the navigation and create your vendor profile. The basic listing is free. You can upgrade to Pro or Elite for enhanced visibility and features.

Question 25

I already have a listing — how do I claim it?

Accepted Answer

Open your listing and click 'Claim this listing.' We'll send a 6-digit verification code to your business email. Once verified, an admin reviews the request and you'll get full management access from your vendor dashboard.

Question 26

What can I manage from the vendor dashboard?

Accepted Answer

Everything: edit your listing details, upload and reorder gallery photos, add service packages with pricing, respond to client inquiries, and reply to reviews — all from one place.

Question 27

How do I respond to inquiries and reviews?

Accepted Answer

From the vendor dashboard, open the Inquiries or Reviews tab. Each new inquiry or review shows a Reply box — your response is sent by email and posted on your public profile.

Question 28

What are the vendor subscription tiers?

Accepted Answer

We offer Free (basic listing), Pro ($49/mo with priority placement and analytics), and Elite ($149/mo with maximum visibility, featured badge, and dedicated support).

Question 29

Can I cancel or change my subscription tier?

Accepted Answer

Yes, anytime. Manage your subscription from your vendor dashboard — upgrades take effect immediately, downgrades and cancellations apply at the end of your current billing period.

Question 30

How do I get verified?

Accepted Answer

Verified badges are awarded to vendors who complete our verification process, including business license validation and portfolio review. Pro and Elite subscribers are prioritized and typically verified within 3–5 business days.

Question 31

Who can leave a review?

Accepted Answer

Only signed-in users who have inquired about or booked a vendor through Finders Events can leave a review. This keeps reviews honest and tied to real interactions.

Question 32

Can vendors reply to reviews?

Accepted Answer

Yes. Verified vendors can post a public reply to any review from their dashboard, giving them a chance to thank clients or address feedback.

Question 33

How do you prevent fake reviews?

Accepted Answer

Reviews are tied to authenticated accounts and real inquiries. Our team monitors for suspicious patterns and removes any review that violates our guidelines.

Question 34

Can I sign in with Google?

Accepted Answer

Yes. Use 'Continue with Google' on the login page for one-click sign-in. You can also create an account with email and password.

Question 35

How do I reset my password or change my email?

Accepted Answer

Use 'Forgot password' on the login page to receive a reset link. To change your email, contact support — we'll verify and update it for you.

Question 36

How do I delete my account or request my data?

Accepted Answer

Email us at connect@findersevents.com from the address on your account. Under GDPR and CCPA you have the right to access, correct, or delete your personal data, and we respond within 30 days.

Question 37

How do I get help?

Accepted Answer

Use the Contact page to send us a message — it opens a support ticket and our team responds within 24 hours on business days. You can also email connect@findersevents.com directly.

Frequently Asked Questions

General

Booking & Payments

Concierge — Vendor Sourcing

Concierge — Event Packages

AI Planner

For Vendors

Reviews & Trust

Account & Support

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